Booking terms

Before you book we send you the programme description (dates, places, training content, meals and activities included, group size, language), the total price including VAT and all charges, the payment schedule, the minimum group size, travel-document and health requirements, and insurance information. This information becomes part of your contract.

1. You ask for a place through our contact form, by email or by phone.
2. We send you the offer and these terms. Check the details; tell us if anything is wrong and we correct it before you accept.
3. You accept the offer in writing (email or signature) and pay the deposit.
4. We confirm your booking by email without delay, with your contract on a durable medium (PDF). We keep a copy of the contract and send you another one on request.

Contracts are available in Greek and English, and in French or Portuguese where we offer them. If the language versions of your contract differ, the Greek version prevails, except where the law of your country requires the version in your country's language to prevail. Families resident in Brazil always receive the offer and the contract in Portuguese, and for them the Portuguese version prevails.

Prices are per person and include VAT and every charge listed in the offer. The deposit, the balance and their due dates are set in each programme's own booking terms. We do not charge different prices or terms because of your nationality, place of residence or the country of your bank card.

The price confirmed in your booking does not increase after you book.

We do not sell travel services. Flights, accommodation, transport and excursions are sold by travel companies, including our travel partners, in their own name and under their own terms; they are not part of your contract with us. The travel company is responsible for the services it sells, including changes, cancellations, refunds and protection against its insolvency, and complaints about them go to that company. Each programme's own booking terms say what participants need to arrange (for example staying at the group's accommodation) and which travel partners can arrange it.

Our travel partners are independent travel companies. They sell flights, accommodation, transfers and excursions for our programmes in their own name and under their own terms (see Travel and accommodation). Choose the partner for the region you travel from. We receive no commission or referral fee from our travel partners: each of us is paid only for our own part, and you are free to book with anyone else.

14 days to change your mind. You can withdraw from the contract within 14 days of signing it, without giving a reason, and we refund everything you have paid. We charge the deposit only after these 14 days, on day 15.

From day 15 after you sign, the deposit is non-refundable. You can still cancel at any time before the programme starts by writing to us:

• More than 30 days before the start: we keep the deposit and refund anything else you have paid.
• 30 days or fewer before the start: there is no cash refund. Everything you have paid becomes a credit for a The World Can Be Yours programme, valid for 14 months from the start date of the programme you booked. The credit can be passed only to a brother or sister of the participant.

We never keep more than you have paid. You pay no fee if unavoidable and extraordinary circumstances where the programme takes place or nearby (for example a natural disaster, epidemic or serious security problem) significantly affect the programme. We refund what is due within 14 days.

You can transfer your booking to someone who meets the programme's conditions (for example the age range), if you tell us at least 7 days before the start. You and the new participant are jointly responsible for the balance and any reasonable extra cost of the transfer, which we tell you in advance.

We may make minor changes and will tell you clearly. If we need to change an essential feature, or cannot meet a special request we accepted, we tell you without delay; you can accept the change or cancel with a full refund.

We may cancel if the programme's minimum group is not reached, telling you within the notice period set in its own booking terms, or because of unavoidable and extraordinary circumstances. You then get a full refund within 14 days. If we cancel a programme for any other reason, you also get a full refund of everything you paid within 14 days.

Tell our staff at once if something in the programme is not as agreed, so we can fix it; if we cannot, you may be entitled to a price reduction or compensation. Problems with travel or accommodation go to the travel company that sold them; our staff help participants contact it. We help participants who are in difficulty, including with health services.

Participants follow the programme's house rules, set in its own booking terms.

Participants need a valid passport or ID card and any visa their nationality requires; we tell you the general requirements before you book. Insurance requirements are set in each programme's own booking terms.

We are responsible for providing the training and the other services of the programme that we sell, as agreed, including the supervision of participants by our staff. We are not responsible for travel services (flights, accommodation, transport, excursions) sold by travel companies, including our travel partners; the company that sold them is responsible for them. Our liability is limited only as far as the law allows, and never for personal injury or for damage caused intentionally or through gross negligence. For residents of Brazil, nothing in these terms limits rights under the Brazilian Consumer Defence Code (Código de Defesa do Consumidor).

Send complaints to privacy@theworldcanbeyours.com or our local staff; we answer within 14 days. If we cannot agree, you can turn to the Hellenic Consumer Ombudsman (Συνήγορος του Καταναλωτή), Alexandras Ave. 144, 114 71 Athens, Greece, tel. +30 210 6460862, www.synigoroskatanaloti.gr, or, if you live in another EU country, the European Consumer Centre there. If you live in Brazil, you can also bring proceedings in the courts where you live, and contact the Procon of your state or consumidor.gov.br. Governing law and courts: see our terms of use.